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    FAQ's
    
  What is Aster web mail?
 

Aster Web mail is a browser-based interface for your reading your emails. Instead of downloading emails on to your PC using email clients such as Microsoft Outlook Express, Netscape Messenger, Eudora Mail etc., you can view your emails from the server directly using your web browser such as Microsoft Internet Explorer, Netscape Navigator, and Opera etc. This email service gives you an opportunity to access your emails from your office, your home or while traveling anywhere in the world.
    
 
   
  How much storage space do I get ?
 

You can store as much as 5 Mega Bytes (Inclusive of all the folders you create) on http://mail.atspl.com Webmail.
   
  What will happen if I exceed my 20 MB limit?
 

You’ll get a warning message as and when your mailbox reaches 80% of the assigned quota asking you to delete big messages to free your mailbox space. If you exceed 100% of the assigned 20 MB quota, emails sent to you will start bouncing to the senders.
   
  Can I send/receive Attachments using http://mail.atspl.com Webmail ?
 

Yes, you can send attachments at a given point in time and can read any number of attachments. The maximum size allowed for sending an attachment file is limited to 2 MB.
   
  I can't login to my mailbox.it says “Incorrect Username or Password” . What should i do ?
 

Specify your complete email-id and password to login. Double-check and make sure the password you are entering is correct or not (Password is case sensitive). Your account may not be activated yet (Check you user control panel at Domain registration companys account page). Also verify that your browser supports COOKIES and that they are enabled. Most popular browsers that support cookies are Microsoft Internet Explorer 5 and above and Netscape 2.0 and above. If you do not have the latest version of your browser, you need to upgrade your browser to use Webmail.

   
  I get the following message when I try to login to http://mail.atspl.com Webmail: 'Your session has expired'. Why is that?
  You get this message when your session has expired due to some security reason. It may expire due to any of the following:
  • You do not have cookies support in your browser OR support for cookies has not been enabled
  • You are accessing some links from the 'History' after logging out from the system
  • Your session is automatically timed out ( 30 min  from login )
  • You are running two simultaneous  logins with the same username and password
  • You are trying to access the URL for inner mail pages directly from the location bar of your browser

  I get the following message while trying to check my emails: 'Your inbox is empty'. Where are my mails?
 

Either you don't have any new emails in your mailbox or you have download them using your email client (Outlook Express, Netscape Messenger etc) on to your computer. This normally happens when you are using an email-id as a POP3 account as well as through Webmail. To avoid your email client downloading your emails, you can either change your password or set 'Leave a copy on the server' option checked while configuring your email client.
   
  When I try to forward a message with an attachment, the text and the attachment both do not appear in the new mail to be forwarded. Why?
 

When you forward a message, by default it does not show the attachment in the compose window, but if you send the message it will automatically attach and send your file in the background.
   
I am sending emails but I can’t see them in my “Sent Items” folder. Why?
  Aster webmail, by default, does not store messages in sent items. To save a message in “Sent Items” you need to check the option “Save a copy in Sent Items” while composing your message. To make this option default, you need to check “Personal settings” à “Always Store In Sent Items” option.
   
How can send mail to the addresses in my address book?
  To use your address book while composing, click on “To”, “CC” or “Bcc” links and a pop-up window will appear. Select the addresses you want to send your message to and those will automatically get pasted in you respective text boxes.
   
How can I rename a folder?
  To give a folder a new name, create a new folder with the name you want, copy all the messages from old folder to new and delete the old one.
   
What is the procedure for logout?
  There is no icon or menu for logout. You can find the “Logout” option as the last option on the left panel. If you can't see it check your font size and resolution of your display.
   
What is the procedure for logout?
  There is no icon or menu for logout. You can find the “Logout” option as the last option on the left panel. If you can't see it check your font size and resolution of your display.
   
Whom can I write to for any kind of clarifications, problems with regards to http://mail.atspl.com Webmail?
  You can contact our mail administrators himakar@atspl.com.
   
I am getting hundreds of e-mails everyday from Mail Delivery System, all returned e-mails that I have never sent. Why?
  Most probably your system is infected with virus. Latest viruses send e-mails without your knowledge forging Sender and Recipient and bounces go to the Sender/Reply To mentioned in the email. You must scan your system with latest anti-virus software and upgrade your email client to the latest version. You should read the return mails to find out the reason.
   
In order to have a proof for having sent a mail from my computer, how to send IP address of my machine also along with mail?
  This feature is already there in most of the web mail services today. If you check the headers of a message, you can find sender’s IP Address or the sending SMTP server’s IP Address. Also nowadays, if you send e-mails from yahoo or hotmail or mail4india you may find a header X-Originator: IP Address or Received from: IP Address to find the IP address of the sender. If sender is behind the proxy/firewall, it shows the IP Address of the proxy server/firewall.
   
   
I want to keep a copy of all my e-mails on the server. How do I go about it?
  This can be done using the options available in your e-mail client. For example in Microsoft Outlook Express, this option can be set under Tools->Accounts->Properties->Advanced. Please don’t forget to delete e-mails from the server time to time in order to maintain your mailbox under 20 Mega Bytes.
   
While reading my emails, on some messages, I can see junk characters and the message size too is big. Why?
  This is most probably a virus infected email attachment, which webmail didn’t encode and displayed it in text format. You must delete such mails and ask sender to resend it in zip format if it is important.
   
Why am I getting an alert inside my e-mails “Note: Some scripting found in side this mail and it is not being executed to avoid 'Cross Site Scripting vulnerability'"?
  The feature helps us to protect you from 'Cross Site Scripting vulnerability' see CERT® Advisory CA-2000-02 Malicious HTML Tags Embedded in Client Web Requests. This comes with . By default, we stop the execution of such scripts. If you want you can enable it , you can do so at your own risk from OptionsàPersonal Settings.
   
I am getting new messages in the middle of the page instead of top of the page when my inbox is sorted date wise. Why?
  A folder is sorted in two ways 1) Sender’s Date wise and 2) Delivery Date wise and we can choose ascending or descending from personal settings. In case it is sorted date wise, it means sender’s date wise so if sender’s system date is not correct then the message will always be placed on top. So to avoid such problem always use Delivery-Date wise sorting which is also the default one.
   
Can I download the FOLDERS I created in my web mailbox?
  Yes, you can download all the folders. For downloading Inbox, you will need to use your e-mail client such as Netscape or Outlook Express. Rest of the folders can be downloaded directly from Folders ->downloads link. These folders can be viewed using Netscape Messenger (even while off line). To do so, store these folders in Netscape’s mail storage directory. For example: for Windows NT: they can be stored in C:\Program Files\Netscape\Users\default\Mail and when you start Netscape messenger after copying those folder files in the desired location, you can see your webmail folders. Using Outlook Express, you can import from Netscape folders.
   
How many files can I attach in one message and what is the maximum attachment size allowed?
  You can send maximum of three files in one message but total size of the attachment(s) should not exceed 5 MB.
   
An e-mail has arrived into my mailbox. I can neither delete this mail nor download it. What should I do?
  Most probably you’ve got a big attachment. Login to http://mail.atspl.com and delete it permanently (select check box near “Delete” button) in order to easily download your other messages.
   
Which Internet Browser should I use in order to access http://mail.atspl.comWebmail?
  Any browser that supports frames and cookies can be used to access webmail. However, in order to use some of the advanced features of webmail we recommend that you have a latest version of any web browser such as IE5/6 or Netscape 4/6/7 and above. Since webmail uses JavaScript and DHTML to spice up the user-interface it is required to use a recent browser to take advantage of these features.